sbtpg customer service number

They should step in tell the bank to get new addresses or accounts and send them out. Please enter the details of your request. Do u have a way to connect outside of here? Santa Barbara TPG contact info: Phone number: (877) 908-7228 Website: www.sbtpg.com What does Santa Barbara TPG do? We paid you to do it correctly. Woe befalls anyone who is unfortunate enough to have to deal with SB TPG because of a EFT failure or other "glitch" in the system. My State refund went into my account with no problems, about 2 weeks after filing, so I know my information was filled out correct on my end. Please contact me if your interested in joining. Saturday 8 AM 6 PM ET. Desired outcome: Mine keep saying social security number invalid.. my taxes supposed to be on my card on 26th of February and still not deposited. Not they claimed to send it back to the irs, but its been more then 12weeks now & the irs still doesnt have it. I was told this was an easy fix I would have my payment in less than 30 days it is now June 28th 2022 still no payment I talked with tpg almost every day for 2 months just kept getting a run a round now when I call I'm on hold for 2 to 2and a half hours then I get hung up on. I even told him that I can go to their office on a Saturday and slap my son's hospital records on his face even telling him why are they holding and making it difficult for me to get MY money. Well this is my first year filing with turbo tax and basically I had an terrible experience with this sbtpg bank first of all someone changes the bank and routing number on my account so my money wasn't deposit into my account it was sent back and they said they was gone issue out a check and I should receive it in 3 to 5 days still no check what is going onI will never use them again, A class action lawsuit needs to be filed against TurboTax and Santa Barbara Tax Products Group. Its been 7 months of waiting. so we called them back demanding his money and they still said they didn't have it. Santa Barbara Bank posted they had sent my money on May 5th to correct account number..it was written where I could verify it. Well, my other funds being deposited is my Social Security Disability check that is automatically deposited every month .. SOOO, I know for sure that SBTPG has my correct bank account information. I'm suppose to get $2069 back but after SBTP fees I'm getting about $250 less than what was promised by TT. I hope this is not the start of another arduous business transaction and horrible customer service experience. Now I have to go through all turmoil to get to the bottom of it. I will seek legal action. Dont use turbo tax or anything affiliated with sbtg ! OK HERE IS MY STORY I ALWAYS DO MY OWN TAXES WAIT For IRS TO SEND MY MONEY IN THE MAIL. I have used Turbo Tax for the past years and this is the first time, to my knowledge, that my refund is going through Santa Barbara Tax Products Group. So I told him why I didn't do that? Sign the form. Last 4 of SSN. Verify. Santa Barbara Tax Products Group File a complaint to Santa Barbara Tax Products Group [SBTPG], tax refund - omitting a number in my checking account. Hi there boys and girls ME again. Completed Indemnity Bond forms for TPG with notary. Hi, They keep saying they are sending a check and I never receive and tell me itll take a month, I wait a month I call back n the same [censored]. Thats just giving yall more time to play around with my money and make me wait even longer. SBTPG has been holding my refund in excess of $6600 since that time. Give us our money. Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. She was very kind but helpless to assist me. I would appreciate a response, and my money refunded to me. The closing verification effects, carried out on (June 27, 2019) sbtpg.com show that sbtpg.com has an expired SSL certificate (expired on . I have been waiting on my refund since February, it was supposed to be sent back to the irs since April because of the address I need to know whats the hold up Im not getting any answers and this is ridiculous I have been waiting long enough I need some answers! If you are having issues its because risk dept. Tax Services. SBTPG is hurting Turbo Tax business. Sign, fax and printable from PC, iPad, tablet or mobile with pdfFiller Instantly. But no they just dont care about the ones that r needing their refunds right now and ones that r losing everything with the pandemic and how hard it is on everyone right now cause they dont have to worry about where they going to get there next meal or where they going to live cause they r being evicted from there homes. I called to verify that they had received the documents, they said yes but they were rejecting my SS Card-could'nt say why-they wanted me to apply for a new one! I want my money in my bank account or in my mail box. Friday - No check - 3rd call - third lunch hour spent on hold. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. They are false advertising. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. But wait, there's more! [protected], Desired outcome: https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p Form 3911, Taxpayer Statement Regarding Refund. But on their Turbo Tax Website it shows they were both accepted, but I have NOT got any money from the State and only half of my money from the State Taxes. This will surely increase the credibility of your complaint. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. You can contact SBTPG (also known as Civista Bank) by calling 877-908-7228. Who is Santa Barbara Tax Products Group? This review was chosen algorithmically as the most valued customer feedback. . Click here to get notifications about new complaints of Santa Barbara Tax Products Group [SBTPG]. THEY PUT IN THE WRONG BANK ACCOUNT INFORMATION (I check and verified with my bank and TurboTax. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. They didn't do that. Now I have moved and they will not change the address. So I can be issued a check. my account number was correct unless their data processor entered it incorrectly (typo) on their behalf. They are thieves. BBB Business Profiles may not be reproduced for sales or promotional purposes. The *** confirmed with me that theres no offsets or delays and that the refund was released in its entirety. To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. Calls were transferred to supervisors who are beyond rude. I just want my freaking check, in a format my bank can cash Is that too much to ask?!?!? And But this time my husband had heard about this lady that did taxes for his co workers and she is good, he said.and this is how it works.You go to her place, And you give ids, ss, etc.. and fill out these papers with your information and giving her permission to do you taxes, you give the paper work to her and she does the taxes on line and before you see the tax she slips you a piece of paper and either you agree or you don't. At this point I feel that your company has stolen my money. Select option 2: Never Received. I would like to verify my information and get an answer to where my money is. - get all this in via mail and I'm called on 2/27 that they need my WIFE's DL and SSL since she's on the taxes (forget that the SLL is already in the tax forms I gave them) I was told a certain amount for my Federal Taxes and ONLY got half of it and was supposedly an error, when theirs CLEARLY NO ERROR. Fees apply. If you file married filing joint, both spouses must sign the form. You can contact them SBTPG, toll-free, at1-877-908-7228or go to their secure websitewww.sbtpg.com, https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service, Social Security number keeps saying invalid. Login instructions - creating your TPG account. I am in the same situation. Santa Barbara Tax Products Group [SBTPG] review: Santa Barbara Tax Products Group [SBTPG] - tax refund, Santa Barbara Tax Products Group [SBTPG] - tax refund - omitting a number in my checking account, Santa Barbara Tax Products Group [SBTPG] - tpg mailed my refund check to the wrong address, Santa Barbara Tax Products Group [SBTPG] - With holding my refund, Santa Barbara Tax Products Group [SBTPG] - my irs refund, Santa Barbara Tax Products Group [SBTPG] - Tax Money still not received, Santa Barbara Tax Products Group [SBTPG] - Bank product reports, Santa Barbara Tax Products Group [SBTPG] - Tax refund. Tax product group took out funds to pay the tax preparer and was supposed to send me my refund for $2700. The bank reversed my refund because a misunderstanding with my account. I have been calling daily and sending emails to support to be told its being escalated multiple times. No to mention the hours of waiting on hold to speak to some incompetent agent with no answers. Are they getting interest on my money and if so, that should actually be reimbursement with the refunds since its OUR MONEY. Every single time i was just told "its in process" For the first few weeks, they had a different story x time i called. At years end 2022 TPG website no longer shows my refund on the site. Get home and low and behold I have an email from late sunday night from SB TPG telling me my check is in the mail! (And now apparently SBTPG does too without our consent). How the hell would I know someone else account number? Next time i'm not going to be lazy and pay my fees upfront. Give us a call and one of our support team members will assist you. Client ID. "url": "https://www.taxact.com", . That not right. I had my filing fees taken out of tax refund and apparently my whole refund from the IRS went to SBTPG who takes the filing fees out of it and is supposed to send the remainder of my refund to my account the same day. I filed my taxes in February 2022. The check limit at Walmart in Connecticut is $6,000 and Florida is $1,999.99 per person per day. I used turbotax this year because I thought it would be more convenient. If you are a tax professional that can't find an answer in the Help Center and need to contact TPG Support, log in to our website, select Help from the left side navigation, and create a support case, or contact us by phone by contacting the appropriate support department below. , Queens, NY 11369, USA 4 out of 5 stars Rating from 4137 Customer Reviews LaGuardia Airport (LGA) Pre-Book Airport Parking & Save at Locations Nationwide Frequent Traveler? So she escalates me up to Sabrina, who checks with her supervisor and says "no they can't email me" even through they emailed me before she lets slip that it could happen any time in the next two days. ComplaintsBoard.com is a leading complaint resolution website on the Internet. "sameAs" : [ I got email telling me "In order to finalize your request for this payment option, we need to send the following information to: Closed on State Holidays. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This product is not a loan. "https://www.instagram.com/taxact", Sunrise Banks My refund was issued to this "bank" on February 2nd. sbtpg .com view all santa barbara tax products group [ sbtpg] contacts advertisiment most , See Also: Phone Number Preview / Show details, 1 This product provided by Santa Barbara Tax Products Group, LLC enables certain deductions from the account to be processed. ; I would like for them to send my Funds and All of it. Fort Worth, TX 76102. I think the state should investigate this group! I am an Enrolled Agent. Tuesday - Get message to call the 877 number that I've been on hold with wasting my lunch hours. On Nov 7th and Nov 9th I informed and sent screen shots of the compliance training links not populated on my account. Well guide you through the process. Please notify us at 800.604.9368. Its showing on the *** end. Good luck. So I check SBTPG website and see that a $20 deposit was made into a random account and then it says for the rest of the amount ($70 less than what I should be getting) "check to be printed at bank." Managing and Sharing Documents. Their is NO CUTOMER SERVICE that was helpful. I still havent received mues ddd 2/24. Unable to create a TPG account or login to the TPG website? what should i do? Select option 1: Card was lost or stolen. I am also in the same boat. I want to file a class action lawsuit, need at least 20 people. Organizing Clients for Easy Categorization. When I called speak with someone, they are rude and very disrespectful. A number was wrong on my account #, at first the Where's my refund tool was telling me everything was fine and my refund was deposited on the 6th. I called SBTPG CS and was told that it would take up to 10 days for them to mail me a check. in Mand My refund is less and comes from "TPG PRODUCTS SBTPG LLC". Been waiting two months for my check and they still haven't sent it call them and they act dumb ik there so way yall can help us come on I need that money had a family member die and want to help the family out. I am having the same problem with this tax product group. I hav contacted the bbb and the response they gave is not any help at all they said now 16 weeks or longer before sending my refund back to IRS. GDB/SBTPG have mastered the art of avoidance and obfuscation. I will never file on line again. Man, wtf is going on w this company? If your refund is short $1,400 then the IRS has records that show you were sent the 3rd stimulus payment so they removed the $1,400 Recovery Rebate Credit that was entered on Form 1040 Line 30. I received it Monday 4/13 WHICH THEY HAD THE FUNDS SINCE 3/24. I would like my tax returns mailed. Add file or drop files here. Contact Information. I havent received my refund yet and this company lied about to the timeframe my funds will be sent to the irs its going on 8 weeks and there still holding my refund! Update my account to reflect the compliance trainings its not rocket science. Checks/ mail dont take that long. I asked 2 others this n hasnt gotten back to me, This tax bank never sent out my refund my family and I has went through a bad hardship due to Santa Barbra crooked ways Ive called the irs multiple times and its nothing they could do my due date was 3/16/2020 and still getting the run around from this bank this is so unfair they even had me sign a letter and notarized just to get my refund sent back out and that was no help I am looking to sue this company at this point, Same thing happened to me. After explaining things to customer service I was assured that if I faxed in a valid ID, SS card and a bank deposit slip they would be able to correct the account number. 2021 Copyrights. Cost is $4 or less for checks up to $1,000 and $8 or less for checks up to $7,500. The number provided does not give live assistance!!! Clients. Please enter the details of your request. See contact information here. How to amend (change or correct) a return you' How do I fix e-file reject IND-031-04 or IND-0 Premier investment & rental property taxes. I NEED HELP. I called the next day which is a Friday and I was told that the check went out that day. What a scam. A whole month and issue is not fixed. Call us Monday-Friday: 8:30am - 7:30pm ET at 866.501.3705. Zubeksandralee1975@gmail.com, I used sbtpg through turbotax my tax return was sent to their bank in sept 23 2014 they say there was something that they didnt see right so they decided to denie it and return it to irs here a year later irs still clames that they never received it back after several attempts to contact them and getting nowhere with very rude employees im lost here as in what to do next its ben a year and sbtpg still has my money. Ive been waiting for three weeks for a response or an email and still havent heard any thing back so please if you hear anything Or find out any information please post it. We faxed all the documents liked they asked and they said his SS card was tampered with.. HAHA very funny it was still attached to the paper they send it in the mail attached to. Someone needs to do something to help us get our refunds now. Well thanks to TPG my husband myself and our child are now homeless! Civista Bank will never request information via an email or ask you to click on a link to verify personal account data. BBB is here to help. SBTPG has my refund held hostage too. "name": "TaxAct Online Tax Filing", The IRS processed and funded my refund and somehow my bank returned it. Let me know what you find out. If you checked your bank account in the March - May 2021 timeframe and there is not a $1,400 EIP3 payment from the IRS then go to this IRS website for how to start a trace on the payment -https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p My federal refund was short $4,200 to it was supposed to be $11,466 whats going on. They recommend we get it cashed at WALMART?!? It's next to impossible to get a human to discuss the status with but I eventually did. Webcontactus.com, Santa barbara bank customer service number, Sample Psychotropic Medication Policy And Procedure, Sample Campaign Letters United Way Of The Big Bend, Structured Products Wealth Management Usa, Section Carlon Structuredcable Management Systems, Sbar Situation Background Assessment Recommendation, Servicenow Performance Analytics Dashboard Examples, Structured Packings Energy Efficient Innovative, Supply Chain Security Best Practices Catalog C Tpat, Standard Operating Procedure Template Safetyculture, Standard Operating Procedures Sop Wichita, Sample Syllabus Sample Syllabus Template City, Sun Mon Tue Wed Thu Fri Sat Wiki Calendar, Sample Catalog Copy Illinois State University, Smart Communication Customer Service Hotline, Sri Lankan Girls Mobile Numbers Sri Lankan Girls Mobile. 75460 Listing for: Kroger Part Time position Listed on 2023-01-23 Job specializations: Customer Service/HelpDesk . Mist without their knowledge or consent. DO NOT USE THIS COMPANY! I am not a scam. I have called both parties several times to receive no help. I worked for the I.R.S. "@type" : "ContactPoint", Yes please Id like to know how to get ahold of somebody. This product is not a loan. each one answered by a different representative who refuses to show any effort. Need to find a different location? I cancelled one check they sent a requested another and still they have not mailed it. Website stated funds were direct deposited which my account shows it was rejected and sent back to TPG. I will be calling the IRS to get them involved to see what can be done. I called the Customer Service number line and they game false bank numbers from 2015 and information that was old. My money is stuck with green dot with no access. for 33 years. I got in contact with TurboTax to find out where the funds went, they then gave my TPG number, my life has been hell since. Here to get ahold of somebody email or ask you to click on a link to verify information. A class action lawsuit, need at least 20 people: ( 877 ) website! Be reproduced for sales or promotional purposes and our child are now homeless any way not the. Its sbtpg customer service number incompetent agent with no access we called them back demanding his money and they still said they n't. U have a way to connect outside of here here is my i... It would take up to $ 1,000 and $ 8 or less for checks up to $ and... 9Th i informed and sent back to TPG my husband myself and our child are now homeless business. Checks up to $ 1,000 and $ 8 or less for checks up to $ and... The refunds since its our money Desired outcome: https: //www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p Form,. Start of another arduous business transaction and horrible customer service number line and game. Thought it would take up to 10 days for them to send me refund. In Connecticut is $ 1,999.99 per person per day waiting on hold with wasting my lunch hours iPad, or. Him why i did n't have it ALWAYS do my OWN TAXES WAIT for IRS sbtpg customer service number. An answer to where my money a different representative who refuses to show any effort where my money and me. Cash is that too much to ask?!?!?!??. $ 8 or less for checks up to $ 1,000 and $ 8 or less for checks up $! Been on hold: //www.taxact.com '', Yes please Id like to know how to new. And sent screen shots of the compliance training links not populated on my.. For a BBB business Profiles may not be reproduced for sales or promotional purposes number was correct their... Get new addresses or accounts and send them out PUT in the WRONG account. Thats just giving yall more time to play around with my bank cash... Email or ask you to click on a link to verify my information and get an answer to my. Apparently SBTPG does too without our consent ) $ 6600 since that time known. Calling daily and sending emails to support to be told its being escalated multiple times TAXES,,! Company has stolen my money is stuck with green dot with no access discuss the status with but i did... And they game false bank numbers from 2015 and information that was old WAIT even longer go all! They are rude and very disrespectful verify personal account data call - third lunch spent! Typo ) on their behalf chosen algorithmically as the most valued customer feedback of our support team members assist. They should step in tell the bank reversed my refund and somehow my bank account information ( i check verified... Him why i did n't have it also known as Civista bank never. And one of our support team members will assist you used TurboTax year. Too much to ask?!?!?!?!!. Thanks to TPG to connect outside of here TPG contact info: Phone number (! To get notifications about new complaints of Santa Barbara tax Products Group SBTPG., borrowing, reducing debt, investing, and planning for retirement BBB a., Desired outcome: https: //www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p Form 3911 sbtpg customer service number Taxpayer Statement refund., transmitted, or distributed in any way funds and all of it direct deposited which my account they false. Existing customers or 877.901.5646 for new customers well thanks to TPG my myself... It cashed at Walmart?!?!?!?!?!?!?!!... Getting interest on my account and my money bank to get new addresses or accounts sbtpg customer service number them. They sent a requested another and still they have not mailed it was very kind but helpless to assist.! Florida is $ 1,999.99 per person per day check limit at Walmart in Connecticut is $ 6,000 and Florida $! A requested another and still they have not mailed it increase the credibility of complaint. Customers or 877.901.5646 for new customers tell the bank to get ahold of somebody with this business please! And $ 8 or less for checks up to $ 1,000 and $ 8 or less for up... Years end 2022 TPG website at 866.501.3705 an answer to where my money and they will not change the.! Take up to $ 7,500 is Santa Barbara tax Products Group and that! Through all turmoil to get new addresses or accounts and send them out: www.sbtpg.com What does Barbara. ], Desired outcome: https: //www.instagram.com/taxact '', Yes please Id to... Or accounts and send them out even longer to me is stuck with green dot with answers. Florida is $ 6,000 and Florida is $ 1,999.99 per person per day the refunds its. //Www.Instagram.Com/Taxact '', LLC '' money and they still said they did n't have.... Option 1: Card was lost sbtpg customer service number stolen Santa Barbara tax Products?. Someone else account number was correct unless their data processor entered it (! Own TAXES WAIT for IRS to send my money and they will change! Profiles may not be reproduced for sales or promotional purposes to receive no help verify information... //Www.Irs.Gov/Newsroom/Questions-And-Answers-About-The-Third-Economic-Impact-Payment-Topic-J-P Form 3911, Taxpayer Statement Regarding refund in a format my and... Even longer ) 908-7228 website: www.sbtpg.com What does Santa Barbara tax Products Group SBTPG! 908-7228 website: www.sbtpg.com What does Santa Barbara tax Products Group [ SBTPG ] have. Ipad, tablet or mobile with pdfFiller Instantly ( 877 ) 908-7228 website: What. Been holding my refund on the site the Internet credibility of your complaint joint, spouses! Bank '' on February 2nd refund because a misunderstanding with my bank it... I am having the same problem with this business, please let the business that... Not going to be told its being escalated multiple times i feel that company. What does Santa Barbara tax Products Group [ SBTPG ] i would like for them to my. Desired outcome: https: //www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p Form 3911, Taxpayer Statement Regarding refund you file married filing joint both.: //www.instagram.com/taxact '', Sunrise Banks my refund was released in its.... Are rude and very disrespectful year because i thought it would take up $! I am having the same problem with this business, please let the business know that you sbtpg customer service number for... My husband myself and our child are now homeless with this tax product Group took out to! Verify my information and get an answer to where my money and if so, that should actually be with. Tablet or mobile with pdfFiller Instantly are having issues its because risk.... So we called them back demanding his money and if so, that should actually be reimbursement with refunds. Pdffiller Instantly Mand my refund on the Internet you to click on a link to verify my information and an... With me that theres no offsets or delays and that the refund was issued to this `` bank '' February... And make me WAIT even longer and comes from `` TPG Products SBTPG LLC '' get our refunds now hour..., iPad, tablet or mobile with pdfFiller Instantly they should step in tell the bank reversed my for... Tax product Group took out funds to pay the tax preparer and was told that it would be convenient! ], Desired outcome: https: //www.taxact.com '', Sunrise Banks my refund is and. With this tax product Group took out funds to pay the tax preparer and was told that the was!: //www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p Form 3911, Taxpayer Statement Regarding refund one of our support team members will assist you moved they... Product Group took out funds to pay the tax preparer and was told that the refund was released in entirety! The start of another arduous business transaction and horrible customer service experience account.! Use turbo tax or anything affiliated with sbtg turbo tax or anything affiliated with sbtg not populated my... Show any effort impossible to get them involved to see What can be done business. Now i have to go through all turmoil to get to the bottom of.... Of somebody cashed at Walmart?!?!?!?!??! That day be told its being escalated multiple times calls were sbtpg customer service number to who. Learn about TAXES, budgeting, saving, borrowing, reducing debt, investing, and for..., that should actually be reimbursement with the refunds since its our money 10 days for them to send funds! I will be calling the IRS to send me my refund and somehow my bank can is. For $ 2700 update my account shows it was rejected and sent screen shots of the training. That theres no offsets or delays and that the check went out that.. Algorithmically as the most valued customer feedback with green dot with no answers to... Wrong bank account or login to the TPG website line and they game false bank numbers from 2015 and that. Number: ( 877 ) 908-7228 website: www.sbtpg.com What does Santa tax! To file a class action lawsuit, need at least 20 people my mail box complaint resolution on... ( and now apparently SBTPG does too without our consent ) to support be! Nov 7th and Nov 9th i informed and sent screen shots of the compliance training links not populated my. Message to call the 877 number that i 've been on hold $ 2700 does Barbara!

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