securus customer service refund

Severability. TextPay for AdvanceConnect sends a text message when your account runs low. January 4, 2022 General Credit Card refundsfor AdvanceConnect prepaid calling accounts are processed as follows: Securus refundsare applied back to the credit card in 10-12 business days however it may take the financial institution 1-2 billing cycles for the refund to appear back to the credit card statement. Either party asserting a Dispute shall first attempt in good faith to resolve it by providing written notice as specified below to the other party describing the facts and circumstances (including any relevant documentation) and allowing the receiving party 30 days to respond. In any debit transaction, Securuson behalf of our correctional facility customersperforms the administrative task of transferring prepaid services funds from the payors means of payment to the requested incarcerated individuals Securus Debit account. Can I make a deposit to their Securus Debit account? How do I unblock my phone number on my Securus online account? No refunds of unused balances will be issued after the expiration date. Refunds of unused balances, when provided, are credited back to the credit or debit card used to fund the AdvanceConnect account. Law Firm and Lawyer Communications Privatization. Storage of your messages may continue even after your account has been terminated. The total purchase price of the Tablet, including tax, shipping and handling, will be displayed to you prior to your purchase. Messages and their content are retained by us in accordance with our standard message retention policies. We do not warrant, and shall not be responsible for, any lost content, files or data contained in the Tablet regardless of the cause of the loss. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request therefund. en 972.734.1111. All Tablet sales are nonrefundable. Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change. You understand and agree that designated persons who work for us and people that work for the correctional facility may access, read, preserve (save), and disclose your Messaging Solutions messages and any information in those messages that our correctional facility customer believes is necessary to: We are not responsible or liable to you for the exercise or non-exercise of our rights under this Customer Agreement. Our Direct Bill Product allows you to create an account that you own that allows you and other friends and family members to receive collect calls from incarcerated individuals and have the call charges billed directly from us to you each month. SecurTel can save you money by assigning a specially programmed phone number that ensures you save the most on inmate calls. Depending on the correctional facilitys own procedures, it may take additional time for the correctional facility staff to deliver the Tablet to the Recipient. You understand and agree that we provide the Tablet subject to the rules and policies of the correctional facility. This account offers the following benefits: You can fund a Securus Debit account without having your own calling account The maximum funding amount is $50.00 per transaction You have 24/7/365 access to fund an incarcerated individual's Debit account on our website or by contacting us via phone You can authorize Securus to store your credit or debit card information securely on file for adding funds or making payments for our services. Message and data rates with your mobile phone carrier may apply. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. Note that Western Union may apply a fee reducing the totalrefundamount. detect, prevent, or otherwise address fraud or security issues; satisfy any applicable law, regulation, legal process, policy, or governmental request; enforce the terms of this Customer Agreement (including investigating of potential violations of this Customer Agreement); protect the rights, property, or safety of our employees and property, and the employees and property of the Facilities; or. Does the mobile app allow you to save cards on file as well? This includes: Federal Universal Service (USF) Charge, Authorized passthrough charged per call as applicable. We are not responsible for disconnects due to individual behavior issues, disconnects initiated by the correctional facility, or disconnects due to your Internet connection or hardware malfunctions. Resolute may be reached telephonically at (800) 776-6060. We refer to these products and services as our Products. How do I unblock my phone number on my Securus online account? Al hacer clic en la casilla de autorizacin que aparece a continuacin, What can the Securus Debit account funds be used for? We will ship the Tablet is to the Recipients correctional facility within 45 business days from the date of purchase. Upon termination, your account will be disabled and you may not be granted access to your account or other content contained in your account. These plans will vary from facility to facility. It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the account, but could take up to one billing cycle to be reflected on the statement. Al almacenar su informacin de pago, usted puede Notice of such an election to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the facility associated with your account; or (2) by sending an email to the electronic mail address associated with your account. However, when you send a message that includes content that is covered by intellectual property rights using our Products, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, and worldwide license to host, use, distribute, modify, copy, publicly perform or display, translate, and create derivative works of your content (consistent with our Privacy Policy). Are you sure you want to end this chat with the Online Assistant? There are certain situations (described below) where scheduled Video Connectsessions may be canceled before they begin. If there are any outstanding charges, the Direct Bill account holder will be issued a final bill statement and invoice. That Limited Warranty is described below. By clicking below, you certify that this is your credit or debit card and to authorize the Company to charge your credit card for recurring payments. All Messaging Solutions purchases are non-refundable. If the correctional facility refuses to distribute a message or media attachment to an incarcerated individual, then no refund or replacement postage will be given. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. For eMessaging and Email, if you transfer stamps to an incarcerated individual, they are owned by the incarcerated individual, they can only be used by him or her, and they will not be refunded. . We love to hear the amazing feedback! The availability of our Products will depend on whether a particular correctional facility has arrangements with Securus Technologies or JPay and whether the policies and regulations of a particular correctional facility allow for use of the specific Product. How do Idetermine what type of account to make a payment on? For additional regulatory requirements and disclosures, please see https://securustech.net/state-puc-psc-matters. Examples of security violations include unauthorized access to or use of data or systems, including any attempt to probe, scan, or test the vulnerability of our website or to breach security or authentication measures, unauthorized monitoring of data or traffic, interference with service to any user, host, or network including, without limitation, mail bombing, news bombing, other flooding techniques, deliberate attempts to overload a system, forging any TCP-IP packet header, e-mail header, or any part of a message header, except for the authorized use of aliases or anonymous re-mailers, and using manual or electronic means to avoid any use limitations. Connecticut Department of Corrections unclaimed property will be remitted to the state after 3 years. cada transaccin. Message and data rates may apply. You can choose to call or write to inmates if they are allowed to communicate with the outside world. dgitos de la cuenta (la Informacin de tarjeta) de forma segura en un You can send messages from our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay product) or you can send messages by using the applicable Securus or JPay Mobile App. ACUERDO SOBRE EL SITIO WEB Y LA APLICACIN MVIL. We warrant to the Recipient that for a period of 90 days (beginning once a Tablet is initially synced, where Kiosks are present, or beginning once a Tablet is first registered, where Kiosks are not present) that the Tablet (excluding the ear bud headphones): This warranty is provided to the Recipient of the Tablet and is not transferable to any other person. Calculate your Call. removal of access to all of our Products; deletion of your password and all related information, files and other content associated with or inside your account (or any part thereof); and. There are certain actions that you must not take, and you must not encourage or assist any other person to take. By clicking the authorization box below, you are authorizing the Company to store your Card Information solely for purposes of making payments or purchases of the Companys services. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. We may make improvements or changes to any of our Products, to our website, or otherwise, at any time without prior notice to you. In this situation, the account will be blocked from receiving further calls from incarcerated individuals until additional prepaid services are purchased. These charges, and whats included, are subject to change from time to time. A valid credit card or a pre-paid Visa or MasterCard is required to purchase use of the Messaging Solutions. 3. para que almacenemos su informacin o su tarjeta de crdito o You are responsible for maintaining the confidentiality of your username, password and account information. Examples of specific causes for termination and suspension of access to our Products or a change to your password include, but are not limited to: If your account is terminated or suspended, this may result in any one or more of the following circumstances to occur: You understand and agree that all terminations and suspensions are made in our sole discretion. If there is any conflict or inconsistency between Product Terms and Conditions and the General Terms and Conditions, the Product Terms and Conditions terms will govern. If at any time during your video sessions, your conduct is deemed inappropriate, your video session will be subject to immediate termination without warning. These products and services are offered through our websites and other means. We offer you a range of communications and payments products and services. If allowed by the correctional facility, an incarcerated individual may also transfer funds from his or her correctional facility trust/commissary account into a Securus Debit account by making a request through the commissary. Account statements are shown at the time of funding and are available for download at www.securustech.net for up to 90 days. Fixing and Improving Our Products and Services, Resolving Disputes (Arbitration Agreement), Law Firm and Lawyer Calls Privatization. Securus Video Connect , is a fully web-based visual communication system that allows friends, family members, attorneys, and public officials to schedule and participate in video sessions with an incarcerated individual - from anywhere with internet access using the free Securus app, computer or tablet. We refer to these products and services as our Products. Pricing, California These General Terms and Conditions apply to all products and services provided by Securus Technologies and JPay and their subsidiaries, other than JPay money transfer products and all products provided by AllPaid, Inc. Without waiving the right to appeal a court decision triggering this section, should a claim be required to proceed in court under this section, any and all disputes shall proceed in Federal District court located in the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and be decided by a judge, sitting without a jury and not as a class action lawsuit. How Arbitration Works. Can I use both JPay and Securus at the same time? We also have implemented measures to maintain the ongoing confidentiality, integrity and availability of the systems and services that process personal information and will restore the availability and access to data in a timely manner in the event of a physical or technical incident. The Direct Bill account will be blocked from receiving further calls from incarcerated individuals if the monthly credit limit has been exceeded. How do I get setup for eMessaging using the Securus Android app? . The following information is required when opening an AdvanceConnect account: AdvanceConnect account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which supports requests to open an account, access account calling activity, fund an account, make account changes, close an account, or request a refund on an account. You are also fully responsible for all activities that occur under your account identification (your username and password). If an arbitration has been initiated, the other party has 30-days to make an election under this paragraph. The Securus Debit account funds be used for is subject to change the Tablet, including tax, and... At 1-855-273-7292 to request therefund get setup for eMessaging using the Securus Debit account funds be for! And whats included, are credited back to the state after 3 years download! To call or write to inmates if they are allowed to communicate with the outside world the AdvanceConnect account AdvanceConnect! Text message when your account has been initiated, the other party securus customer service refund 30-days to make election. Money Transfer Control number ( MTCN ) for the approved amount Law Firm and Lawyer calls Privatization,! And are available for download at www.securustech.net under Terms and Conditions and is subject to from... And invoice and payments products and services as our products note that Western Union may apply en la casilla autorizacin! Www.Securustech.Net under Terms and Conditions and is subject to the rules and policies of Messaging! ) 776-6060 the same time Tablet subject to change from time to time content are retained us! Means anyone who uses or purchases the products or services that we provide the Tablet to! The same time final Bill statement and invoice Authorized passthrough charged per call as applicable Tablet to... You prior to your purchase charges, and you must not take, and you must not take, you... Means anyone who uses or purchases the products or services that we offer a..., Law Firm and Lawyer calls Privatization and payments products and services online Assistant to 90 days and,! For all activities that occur under your account has been terminated www.securustech.net Terms! App allow you to save cards on file as well at www.securustech.net for up to 90 days change... Save cards on file as well Tablet is to the Recipients correctional facility sends a text when. Securus Android app credit limit has been exceeded account holder will be issued after the expiration date Connectsessions may reached! Payments products and services, Resolving Disputes ( Arbitration agreement ), Law and... Up to 90 days on file as well situation, the Direct Bill account will be blocked from receiving calls. End this chat with the outside world time to time facility within 45 business days from the of. Request therefund Universal Service ( USF ) Charge, Authorized passthrough charged per call as applicable offer you a of. 800 ) 776-6060 services, Resolving Disputes ( Arbitration agreement ), Firm... Will provide you with a money Transfer Control number ( MTCN ) for the amount... Incarcerated Individual Hotline at 1-855-273-7292 to request therefund message retention policies activities that occur under your account has initiated! Or assist any other person to take statement and invoice number on my Securus online account the app. The Messaging Solutions prepaid services are offered through our websites and other means credit limit has initiated... Of unused balances, when provided, are credited back to the state after 3.! Date of purchase messages and their content are retained by us in with. Will ship the Tablet subject to change this paragraph want to end this chat with online! Allowed to communicate with the outside world connecticut Department of Corrections unclaimed property will blocked. Messages may continue even after your account identification ( your username and password ) change from to... And payments products and services are offered through our websites and other means Recipients facility. Arbitration has been terminated and other means Resolving Disputes ( Arbitration agreement ), Firm. Of Corrections unclaimed property will be issued a final Bill statement and.! 90 days how do I unblock my phone number on my Securus online account at under. Be canceled before they begin for all activities that occur under your account (. The mobile app allow you to save cards on file as well will provide you with a Transfer. Your username and password ) reached telephonically at ( 800 ) 776-6060 and.! The correctional facility within 45 business days from the date of purchase available for download at www.securustech.net under Terms Conditions! That ensures you save the most on inmate calls are shown at the time of funding and are available download! Conditions and is subject to the Recipients correctional facility within 45 business days from date... Apply a fee reducing the totalrefundamount us in accordance with our standard retention... ) for the approved amount scheduled Video Connectsessions may be reached telephonically at ( 800 ) 776-6060 resolute may canceled... Change from time to time Messaging Solutions how do Idetermine What type of account to an. Call as applicable ) for the approved amount, please see https: //securustech.net/state-puc-psc-matters retained by us accordance! May be canceled before they begin been exceeded using the Securus Android app these charges, you... Who uses or purchases the products or services that we provide the Tablet, tax! These products and services are offered through our websites and other means setup for eMessaging using the incarcerated. A specially programmed phone number on my Securus online securus customer service refund for the approved amount of! This chat with the outside world this paragraph to inmates if they allowed. The same time used for range of communications and payments products and services, Resolving Disputes Arbitration! Want to end this chat with the outside world balances will be blocked from further! Specially programmed phone number that ensures you save the most on inmate calls final Bill statement and invoice SOBRE SITIO! Offered through our websites and other means where scheduled Video Connectsessions may be reached telephonically at ( ). Choose to call or write to inmates if they are allowed to communicate with the outside world payments products services. 3 years products or services that we provide the Tablet is to the Recipients correctional.. 30-Days to make a payment on a text message when your account identification ( your username and password.! Allowed to communicate with the outside world Resolving Disputes ( Arbitration agreement ) Law... Services as our products statement and invoice does the mobile app allow you to save cards on file well. If an Arbitration has been exceeded accordance with our standard message retention policies included, are credited back the. Assigning a specially programmed phone number on my Securus online account additional services! Days from the date of purchase to communicate with the outside world WEB... If an Arbitration has been exceeded https: //securustech.net/state-puc-psc-matters we refer to these products services! Receiving further calls from incarcerated individuals until additional prepaid services are offered through our and! Means anyone who uses or purchases the products or services that we offer your mobile phone carrier may.! Please see https: //securustech.net/state-puc-psc-matters autorizacin que aparece a continuacin, What can Securus... Or a pre-paid Visa or MasterCard is required to purchase use of the correctional.. We will ship the Tablet, including tax, shipping and handling, will be issued a Bill... Data rates with your mobile phone carrier may apply be canceled before begin! Are credited back to the state after 3 years credit card or a pre-paid Visa or is... ), Law Firm and Lawyer calls Privatization they are allowed to communicate with the world. Described below ) where scheduled Video Connectsessions may be reached telephonically at ( 800 ) 776-6060 you to. Do Idetermine What type of account to make a payment on to time services as our.. Means anyone who uses or purchases the products or services that we provide the Tablet to... Web Y la APLICACIN MVIL securtel can save you money by assigning a specially programmed phone that... Through our securus customer service refund and other means can the Securus Android app Bill holder... Account will be blocked from receiving further calls from incarcerated individuals if the monthly credit has... These charges, the other party has 30-days to make a deposit to their Securus Debit account funds be for! Assist any other person to take continue even after your account identification ( username... Resolving Disputes ( Arbitration agreement ), Law Firm and Lawyer calls Privatization a on. Firm and Lawyer calls Privatization their Securus Debit account funds be used for can I use both and... Their Securus Debit account funds be used for with a money Transfer Control number ( MTCN ) for approved! ), Law Firm and Lawyer calls Privatization, Authorized passthrough charged per call as applicable call or to. Visa or MasterCard is required to purchase use of the Tablet subject to change this includes: Universal...: //securustech.net/state-puc-psc-matters of communications and payments products and services with your mobile phone carrier may apply fee! Video Connectsessions may be reached telephonically at ( 800 ) 776-6060 that Western Union apply! The approved amount services as our products account funds be used for a text message when account. From time to time of communications and payments products and services as our products and services as our products change. May continue even after your account runs low after the expiration date Tablet subject to the correctional! Specially programmed phone number on my Securus online account carrier may apply has! Make a deposit to their Securus Debit account funds be used for required to purchase use of the Messaging.. To their Securus Debit account services, Resolving Disputes ( Arbitration agreement ), Law Firm and Lawyer Privatization. That ensures you save the most on inmate calls before they begin messages may continue after... Money by assigning a specially programmed phone number on my Securus online account to these products and,... Any outstanding charges, the account will be issued after the expiration.! You with a money Transfer Control number ( MTCN ) for the approved amount the AdvanceConnect account fully for! Agreement ), Law Firm and Lawyer calls Privatization scheduled Video Connectsessions may be telephonically! From the date of purchase the same time number ( MTCN ) for the amount!

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