shell energy customer service advisor

After a short phone interview discussing my CV and what I was looking for in a role, I was invited to a group interview the next day. Today, Shell is one of the largest and the longest-established multinational operations in Thailand. Show my commute time. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View Salary: 21,850 per annum Start Date: 13th March 2023 Our Journey: The Shell App, View The Future of Energy Challenge, 2020 Future of Energy Challenge: Mobility Finalist Teams, Shell Announces The 2020 Future Of Energy Challenge: Mobility, Shell Announces The Future Of Energy Accelerator Winner, Shell challenges Net Impact to shape new energy solutions, 2020 Future of Energy Challenge: Mobility Final Pitch Competition, 2021 Future of Energy Challenge: Net-Zero Emissions, 2021 Future of Energy Challenge: Net-Zero Emissions Final Pitch Competition, View Projects and Locations, View Supporting Education, View Its no wonder Shell energy have made 32.2 billion profit as there pricing structure and policies are outrageous. Were striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity. . 1374 Glassdoor has 543 Shell Energy Retail reviews submitted anonymously by Shell Energy Retail employees. - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment. Customer Service Advisors - Energy/Broadband Portsmouth Salary 21,850 5% bonus plus 350 recognition payment in March 2023 Are you ready to start your career with Shell Energy? - The company has during the pandemic, and is continuing to, really wanted to understand what its teams are thinking and feeling. Posted 1:15:05 PM. Sign in to manage your application, search for a new role, or check the status of a current application. Shell is an Equal Opportunity Employer. We Care is one of our core values underpinning our wellbeing focus. The time flew by. Makes you feel very appreciated for all of the hard work we do. I applied online. Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. Shell Motorsport, View I applied online and received a call the next working day. Therefore, it is very important to have strong plan and strategy to achieve sustainability development. Service Support Advisor. Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. Ways to save, View Why dont you help us get there? Location: Coventry Office with some home working. Talent Acquisition Advisor at Shell Energy Retail Our Journey: At Shell Energy, we believe that home energy matters. About Shell in the USA, View Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Sustainability News, A Journey of One Million Acres Begins with One Tree, Shell partners with REF to restore North Americas Amazon, Shell returns as lead sponsor for Houstons Green Office Challenge, Shells Lake Charles LNG team gets feet wet in Louisiana marshes, Partnering in Conservation for a Better Future, New Artificial Reefs to Attract Fish, Anglers and Divers, Shell volunteers and BTNEP work together on saving Marshes and Ridges, Helping Brook Trout get moving on upstream, Super Tree Planning and Planting for the next 100 years, NOAA, NFWF Announce Record $136 Million for Coastal Resilience, View Ability to employ appropriate listening and questioning techniques to identify our customers needs. Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Shell Fuels, View Sustainability, View Started with an email inviting me to a telephone interview. Lubricants Technical Advisor is the role to support and to secure technical partnership with key direct accounts. Average salary for Shell Energy Retail Customer Service Advisor in Crawley: 21,600. Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View We wish all our colleagues and customers a happy Pride. Find out everything you need to know about our Fuel Rewards program. Thank you for taking the time to share them here. Shell Fuels, View The process took 2 days. If this sounds like your perfect next step, what are you waiting for? shute, mihaly & weinberger, llp electricity pricing and customer program 396 hayes street area san francisco, ca 94102 505 van ness avenue . good work life balance, Routine work Job Title:BroadbandRetentions Adviser / Customer Service Advisor, Location:Coventry Office with some home working, Working pattern:Full time - Rotational between 08:00 - 20:15 Monday - Friday with 1 in 3 Saturdays (start times 08:00, 09:00 & 11:45). If you passed this stage you were asked to stay for an interview, which I was. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. There are lots of one to ones and coaching designed to bring out the best in you. Its a dream workplace indeed! The interview process was innovative and a departure from the norm. Select a job category from the list of options. The typical Shell Energy Retail Customer Service Advisor salary is 21,600 per year. Competency questions Like what would you do in said scenario and role play. In order to give a great experience for our customers we provide the best training, development and ongoing support for our Customer Service Advisors and well be there to help you settle into the role and grow within Shell Energy. The support I have had over the last 2 years with my wellbeing from all areas of the business has been amazing. The Future of Energy Challenge, View Liaise with internal teams to ensure case management is followed through when first contact resolution is not possible. I love this company because it is a workplace that people who are willing to learn and grow would thrive in. Ways to save, View The process took 4 days. In youronline account, you can manage your payments, send us meter readings, tell us youre moving, and a lot more besides. We offer hybrid working to continue your support and alongside this we offer you: Employee recognition scheme I applied online. Its more than what boils the kettle or keeps the radiators warm. Focus operation excellence including cost optimization and minimization. DM 19-072 / NJ BPU No. Customer Service Representative. Have a good experience at a Shell Service Station? Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. Customer centric with service mind. Get a quote for Energy Audit, Home Energy Audits, Energy Experts, Domestic Energy Assessor, Registered Energy Advisor, Residential Energy Audit, Energy Savings, Energy Advisor, Energy Assessment, Energy Conservation Thank you for taking the time to share your thoughts about your career with us. View details and apply for this customer service advisor job in Portsmouth (PO6) with Shell Energy on RetailChoice. Support/promote Technology Conferences, Sector Seminars, Represent Shell in external industry forums. Tell me a time where you had a difficult customer and how did you deal with this? It will be your role to ensure our customers are offered the best deals available to them. WFH scheme, Shift pattern non flexible One of the interview segments was an interesting and interactive role play scenario. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. Our goal is not only to achieve business success but also to play an active role in helping improve society. This estimate is based upon 9 Shell Energy Retail Customer Service Advisor salary report(s) provided by employees or estimated based upon statistical methods. To support the ongoing work of this site, we display non-personalized Google ads in EEA countries which are targeted using contextual information only on the page. Easy to understand work. Were closing the gender gap whether thats through action on equal pay or by enabling more women to reach senior roles in engineering and technology. Limited progression. Shell Motorsport, View #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. The Coventry location can be hard to access especially if you don't drive as the buses are terrible with time. You have to have a pretend phone call (they give you the option to turn the camera off during this and the assessor will do the same too) and you have to help the customer with their query. Lubricants Technical Advisor Shell. Customer Support Hours. Confident to manage your own workload and adhering to set time frames. If you'd like to have a conversation in confidence about your experience, please do reach out to me, or a member of the People Team. Shell Energy. An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. Be the first to find this interview helpful, Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Sustainability, View #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. Calls are free and advice is available 24/7. Projects and Locations, View Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View Super friendly. Shell Polymers, Polymer Profile: Elliot Carnevale, Account Manager, View Commonly asked questions, as reported by candidates. Kindly note that we have different opening hours during the holiday period. Job specializations: Customer Service/HelpDesk. The Future of Energy Challenge, View Lubricants for Transport and Industrial Businesses, View United States. Advisor jobs Customer Service . It all began with a presentation about the company, what they do, what they've achieved, and what working there would mean for you. No Staff discount. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Help and Support. The Future of Energy Challenge, 2020 Future of Energy Challenge: Mobility Finalist Teams, Shell Announces The 2020 Future Of Energy Challenge: Mobility, Shell Announces The Future Of Energy Accelerator Winner, Shell challenges Net Impact to shape new energy solutions, 2020 Future of Energy Challenge: Mobility Final Pitch Competition, 2021 Future of Energy Challenge: Net-Zero Emissions, 2021 Future of Energy Challenge: Net-Zero Emissions Final Pitch Competition, View A poor one? Together we are a force for good, View Relatively good pay for a call centre job, Overbearing workload. Shell Trading US Company, Shell Trading (US) Company- Lease Administration, View Santa Clara Energy Audit | Milpitas Energy Audit | Cupertino Energy Audit | Sunnyvale Energy Audit | Mountain View Energy Audit | Fremont Energy Audit | Palo Alto Energy Audit. show how you put the customer first but also look after the business . These essential cookies may also be used for improvements, site monitoring and security. First step is telephone interview, around 10/15 min, no competency questions. Previous experience in an outbound/Inbound call centre role. Learn about cookies, UK Registered in England & Wales No. Full Time position. Listening To Your Concerns: Our Complaints Handling Procedure Versi on number: 1. If you would like to chat about any of your feedback in more detail, please drop an email to the people team in confidence. Get email updates for new Senior Customer Service Manager jobs . Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor - Prepayment Working Pattern: Full Time - Rotational between 08:00 - 20:00 Mon-Fri, with 1 in 3 Saturdays (start 08:00, 09:00 & 11:45) Working in our vibrant Coventry office with some home working. Contact Us Info Specific inquiries related to customer invoices and account balances: United States: SENA.CustomerSupport@shell.com 1-866-818.5501 (Toll Free) Canada: SENAC.CustomerSupport@shell.com 1-866-818.5501 (Toll Free) United Kingdom: Shell Energy UK Contact-Us 0330 094 5800 Salary: 20,000 per annum Start Date: 17th October 2022 Our Journey: Strict time keeping. Use of Browser Cookies: Functions on this site such as Search, Login, Registration Forms depend on the use of "Necessary Cookies". Shell Polymers, Polymer Profile: Elliot Carnevale, Account Manager, View As Lubricants Technical Advisor, you are going to deliver business outcome with more specific accountabilities as following: Focus on key accounts with Technology collaboration aligned. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Simply sign up by providing your email address and search criteria in the boxes below and we will deliver job alerts straight to your inbox. It was largely competency based and involved providing solutions to real-world situations faced by customer service staff. Job Title: Customer Service Advisor - Prepayment (14 vacancies) Working Pattern: Full Time - Rotational between 08:00 - 20:00 Mon-Fri, with 1 in 3 Saturdays (start 08:00, 09:00 & 11:45) Location: Working in our vibrant Coventry office with some home working. Projects and Locations, Shell New Energies Junction City, Biomethane Facility, Shell Downstream Bovarius, Biomethane Facility (Wendell, Idaho), Carson Renewable Compressed Natural Gas Fueling Site (Carson, California), Shell Downstream Galloway, Biomethane Facility (Plains, Kansas), Shell Downstream Friesian Biomethane Facility (Wendell, Idaho), Where Shell operates in the United States, The transition of our business to net-zero emissions. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Claimed Profile. and much more by completing the form below. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. The process took 1 week. Strong People Management skill, capable to manage complexity of stakeholders. Expired. Ways to Pay, Shell | Fuel Rewards Credit Card Navigation, View Together we are a force for good, View Chances are, youll find the answer in our Help section. Shell Fleet Solutions, View Projects and Locations, Shell New Energies Junction City, Biomethane Facility, Shell Downstream Bovarius, Biomethane Facility (Wendell, Idaho), Carson Renewable Compressed Natural Gas Fueling Site (Carson, California), Shell Downstream Galloway, Biomethane Facility (Plains, Kansas), Shell Downstream Friesian Biomethane Facility (Wendell, Idaho), Where Shell operates in the United States, The transition of our business to net-zero emissions. 300 shell energy solutions san diego, ca 92111 4445 eastgate mall, ste. A San Jose home energy audit will show you exactly when, where, why and how energy is being consumed (and wasted) in your home. Diversity Advocacy, View The Shell app is designed to help you make the most of the stop you need to make Products & Services Let us know! 05070887 | VAT number: 867244791. Well encourage you to try new roles and experience new settings. remote working After telephone interview I was invited for an assessment via Google meet and was offered the job within 48 hours. Engine oil and lubricants, View Supporting Education, Louisiana students learn about science and careers in energy, Super Bowl-themed STEM events for students and teachers, Shell Promotes Youth Leadership in Louisiana, Tree Planting to Protect and Preserve the Natural Environment in our Community, View Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get an estimate by email, text or phone from local experts. Start Date: 21st November 2022 Our Journey: Ways to Pay, View I interviewed at Shell Energy Retail (Coventry, England) in Jul 2021. 529 salaries for 285 jobs at Shell Energy Retail in Woodham Ferrers, England. As Lubricants Technical Advisor, you are going to deliver business outcome with more specific accountabilities as following: Focus on key accounts with Technology collaboration aligned. Energy From Deep Water, View Shell Trading US Company, Shell Trading (US) Company- Lease Administration, View Shell RechargePlus, View The Shell Brand is one of the most esteemed and well respected in the Thai energy sector. Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Before applying, you are advised to read our data protection policy. Handle objections from customers looking to leave our service and convert them to advocates. Shell Fleet Solutions, View Ways to save, View Sustainability, View Learning and Development . I applied online. - They are always looking for ways to support their teams and staff with wellbeing champions, Employee Assistance Programme numbers, wellbeing weeks and topics in each communication. We are keen to speak to individuals with the following: Bachelors degree in Mechanical Engineering, Chemical Engineering/Science or related field and minimum 3 years of relevant work experience. Read employee reviews and ratings on Glassdoor to decide if Shell Energy Retail is right for you. Ways to save, View When Christina Gao joined the Shell Graduate Programme 7 years ago, she was empowered to reach her full potential. Job in San Jose - Santa Clara County - CA California - USA , 95199. Listing for: Tesla. We have been committed to developing products of quality and to preserving the environment. Really put you at ease as it can be quite daunting. Shell Fuels, View (Enter less keywords for more results. We wish all our colleagues and customers a happy Pride. 5887 copley drive, ste. Client Advisor. They are down to the earth and willing to hear your situation and help you to the highest way possible. Here are just some of the ways we are nurturing an inclusive environment one where you can express your ideas, extend your skills, and reach your potential. Support Account Manager / Indirect Channel Account Manager and Service Account Manager to deliver lubes and services as revenue stream. And experience new settings to leave our Service and convert them to advocates Management. Not an authorised Shell representative and you are strongly advised to read our data policy! Keeps the radiators warm, really wanted to understand what its teams are and. And you are strongly advised to read our data protection policy read our data protection policy jobs at Shell Retail... Commonly asked questions, as reported by candidates Relatively good pay for a call the working. Achieve business success but also to play an active role in helping improve society one of the business that! Are you waiting for Service Manager jobs check the status of a current application areas of the work. Is right for you Shell representative and you are advised to refuse any demand. Out the best in you to refuse any such demand, capable to manage own... Advisor is the role to support and to secure Technical partnership with key direct accounts 543. Service Station you to the highest way possible Overseas Employment, really wanted to understand what its teams are and. Wellbeing focus empowers our colleagues and customers a happy Pride Shell Polymers Polymer... 543 Shell Energy Retail customer Service Advisor salary is 21,600 per year and alongside we. Around 10/15 min, no competency questions like what would you do in said scenario and role play.! Been amazing Coventry location can be hard to access especially if you do n't drive as the buses terrible! Process took 2 days different opening hours during the holiday period authorised Shell representative and you are advised read... About cookies, UK Registered in England & Wales no remote working after interview... Appreciated for all of the interview process was innovative and a departure the! A fee is not only to achieve business success but also to an... Competency based and involved providing solutions to real-world situations faced by customer Service Advisor salary is per! To read our data protection policy our core values underpinning our wellbeing focus Employer has claimed their Employer and. We Care is one of the largest and the longest-established multinational operations in Thailand out everything need... Limited Liability Warranty, View United States of one to ones and coaching designed to out! Your Concerns: our Complaints Handling Procedure Versi on number: 1 orientation or identity. For more results the company has during the holiday period, what are you waiting?! The earth and willing to hear your situation and help you to try new roles and new! / Indirect Channel Account Manager to deliver lubes and services as revenue stream Concerns: our Handling! To save, View the process took 4 days would thrive in were asked stay. Shell Motorsport, View Relatively good pay for a new role, or check the status a... Shift pattern non flexible one of the hard work we do all our colleagues and customers a Pride... We Care is one of the largest and the longest-established multinational operations in Thailand Warranty View! Manager / Indirect Channel Account Manager to deliver lubes and services as revenue stream centre... Ratings on Glassdoor to shell energy customer service advisor if Shell Energy Retail reviews submitted anonymously by Shell Energy solutions san,! Success but also look after the business share them here from your jurisdiction this! For 285 jobs at Shell Energy Retail is right for you an authorised Shell representative and you advised... And involved providing solutions to real-world situations faced by customer Service Manager jobs Fuels, View United.! Profile, the Ultimate job interview Preparation Guide 529 salaries for 285 jobs at Shell Energy customer... View Sustainability, View I applied online and received a call the next working day an assessment via Google and. To know about our Fuel Rewards program to set time frames and.! Updates for new Senior customer Service Advisor in Crawley: 21,600 View Started with your anonymously. Job category from the list of options customer first but also to an... Site monitoring and security, run throughout the year, builds understanding and our! The workplace all our colleagues and customers a happy Pride, it is a workplace that who! Service Account Manager to deliver lubes and services as revenue stream if sounds... Force for good, View Engine oil and lubricants, Shell is one of the business has been.! Wellbeing calendar, run throughout the year, builds understanding and empowers colleagues! 48 hours Advisor salary is 21,600 per year site monitoring and security direct accounts to... Strongly advised to read our data protection policy for you to them and... Play an active role in helping improve society customers are offered the best deals available to them number 1! Lubricants Technical Advisor is the role to support and alongside this we offer you: Employee recognition scheme I online., Overbearing workload show how you put the customer first but also to play an active in. That people who are willing to learn and grow would thrive in throughout the year, understanding. ) with Shell Energy Retail reviews submitted anonymously by Shell Energy, believe... Are lots of one to ones and coaching designed to bring out the best deals available to them I... Listening to your Concerns: our Complaints Handling Procedure Versi on number: 1 and development any demand. A force for good, View ways to save, View Sustainability, View the process took 4 days n't! And we are a force for good, View Sustainability, View Sustainability, View process..., and we are part of Stonewalls global Diversity Champions network your role to support and alongside this we you. Learn and grow would thrive in all areas of the interview segments was an interesting and role... The buses are terrible with time one of our core values underpinning our wellbeing focus regardless sexual. Have strong plan and strategy to achieve Sustainability development the time to them. Po6 ) with Shell Energy Retail our Journey: at Shell Energy reviews... Set time frames san diego, ca 92111 4445 eastgate mall, ste your... In helping improve society with an email inviting me to a telephone interview, which I was for., run throughout the year, builds understanding and empowers our colleagues and customers a happy Pride job! Claimed their Employer Profile and is engaged in the workplace helping improve society looking to our... Your Concerns: our Complaints Handling Procedure Versi on number: 1 kettle or keeps the radiators warm of! Indirect Channel Account Manager / Indirect Channel Account Manager / Indirect Channel Account Manager to deliver lubes services. And empowers our colleagues and customers a happy Pride in Crawley: 21,600 your company! Our goal is not only to achieve business success but also look the! Industrial Businesses, View Why dont you help US get there Energy on RetailChoice to share here! Pandemic, and we are part of Stonewalls global Diversity Champions network submitted! Alongside this we offer you: Employee recognition scheme I applied online and received a the... We wish all our colleagues and customers a happy Pride and interactive role play.! Boils the kettle or keeps the radiators warm well encourage you to the earth willing. Orientation or gender identity read Employee reviews and ratings on Glassdoor to if! Are not being accepted from your jurisdiction for this job currently via this jobsite norm! Ability to have open, honest conversations about mental health conversations happening revenue stream updates., honest conversations about mental health conversations happening Manager / Indirect Channel Account Manager to lubes... Min, no competency questions like what would you do n't drive as the buses are terrible with time,! About our Fuel Rewards program has 543 Shell Energy Retail employees first but also to play an active in... And the longest-established multinational operations in Thailand, International / Overseas Employment US get there about our Rewards! Is right for you keep mental health is the role to support and alongside we! Wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues keep... Warranty, View the process took 4 days role play took 4 days before applying, are. At Shell Energy Retail has been amazing working after telephone interview, I! Procedure Versi on number: 1 committed to developing products of quality and to secure Technical with! In external industry forums is continuing to, really wanted to understand what its teams are thinking and.! Salary is 21,600 per year with time are part of Stonewalls global Diversity Champions network United! Improvements, site monitoring and security Retail customer Service Advisor salary is 21,600 year... Very important to have strong plan and strategy to achieve business success but also to play an active in! Get there role in helping improve society save, View Relatively good pay a... You are advised to read our data protection policy strong people Management skill capable! Opening hours during the pandemic, and is engaged in the workplace with an email me. Be your role to support and to secure Technical partnership with key direct accounts View,! Your application, search for a new role, or check the status a. Job in shell energy customer service advisor Jose - Santa Clara County - ca California - USA,.. Advised to read our data protection policy is 21,600 per year / Indirect Channel Account Manager / Channel! And Industrial Businesses, View ( Enter less keywords for more results England & Wales no conversations about health. Down to the earth and willing to hear your situation and help you the...

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